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SmartCare for ClickShare

We've got your back. Enjoy 5 years of warranty

For those rare occasions when you encounter issues with our wireless presentation or conferencing solution, we have launched SmartCare.

SmartCare is a free service package that is included in the purchase of every ClickShare Conference and Present unit. It provides your company with budget predictability, swift hardware replacement and expert support from both Barco and our partners for up to 5 years.

SmartCare for ClickShare

5 year coverage

Increased service levels

5 year analytics licence

XMS Cloud & product knowledge base

What’s included in SmartCare?

5 year coverage

  • Extended hardware coverage
  • Free software upgrades
  • No unexpected replacement costs

Increased service levels

  • First responses from helpdesk teams
  • Access to the online knowledge base
  • Next-business day express shipment for replacement hardware via Barco authorised partners
  • Experienced product specialists via Barco authorised partners

5 year analytics and insights subscription via XMS Cloud

What are the benefits of SmartCare?

  • Peace of mind and reduced downtime in case of a defect
  • Better ROI. Safeguard your investment at predictable cost
  • Guaranteed best user experience through the entire product lifetime 

How to activate SmartCare?

Activate SmartCare at any time within 6 months of your purchase. Just acces the XMS Cloud via the device's web configurator or here, to register your unit. If SmartCare is not activated, a standard warranty of 1 year will apply.

Are you a first time user of the ClickShare Configurator? Click here to learn how to connect. To learn more on how to use the XMS Cloud Management platform click here. Check the video on how to register your ClickShare device.

You already have a ClickShare device? Simply check your warranty status by entering the serial number here.

Check your warranty

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