Your designated Customer Success Manager

Maximize the power of weConnect

  • Help you reach the desired pedagogical outcomes
  • Accelerate student and teacher adoption (faster ROI)
  • Monitor engagement and get recommendations based on best practices

About Your designated Customer Success Manager

Your designated Barco Customer Success Manager will engage with you to help reach your business and/or pedagogical, goals and create the desired experience for instructors and learners. ExpertCare is all about maximizing the value you generate from utilizing weConnect.

What is included in ExpertCare?

  • A designated CSM
  • Configuration review
    • Compare subscription with actual usage
    • Analysis of usage trends and adoption
    • Evaluation of system performance
  • Service performance follow-up
    • Service KPI review (FRT and TAT)
    • Review open incidents
  • Training
    • Onboarding training
    • Regular training on new features
    • One free of charge weConnect adoption training
  • A voice into Barco’s weConnect roadmap
  • Insights + Release announcements
  • Access to user groups
  • Unlimited access to videos

Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative

Your designated Customer Success Manager

Get your quote now

Get a quote


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