Your designated Customer Success Manager

Your designated Barco Customer Success Manager will engage with you to help reach your business and/or pedagogical, goals and create the desired experience for instructors and learners. ExpertCare is all about maximizing the value you generate from utilizing weConnect.

What is included in ExpertCare?

• A designated CSM
• Configuration review
  • Compare subscription with actual usage
  • Analysis of usage trends and adoption
  • Evaluation of system performance
• Service performance follow-up
  • Service KPI review (FRT and TAT)
  • Review open incidents
• Training
  • Onboarding training
  • Regular training on new features
  • One free of charge weConnect adoption training
• A voice into Barco’s weConnect roadmap
• Insights + Release announcements
• Access to user groups
• Unlimited access to videos

Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative