How to carry out a factory reset on CS-100(Huddle) CSE-200(+) and CSE-800

Article number: [2937] - Legacy code: [KB5066]

This article applies to the following products:

There are two ways to reset the Base Unit to default settings:

  1. Using Base Unit web interface
  2. Using Base Unit reset button

Restoring to factory defaults will require re-pairing of the Buttons used with that Base Unit.

With the web interface:

  1. Log in to the Configurator.
  2. Click Support & UpdatesTroubleshoot.
  3. Click Reset to factory defaults.
    The following message is displayed: This action will remove all settings of the Base Unit and replace them with the default settings. Are you sure you want to continue?
  4. If you want to continue, click Yes, remove all settings otherwise click No, I changed my mind.
    When yes is clicked, the system starts a reboot. 

With the reset button:

  1. Disconnect the ClickShare power supply.
  2. Press and hold the reset button on the back of the ClickShare with a paperclip.

    For CS-100 (H) & CSE-200

    For CSE-200+


    For the CSE-200+, one needs to hold the reset button until the Base Unit's front LED flashes red-white. This can take up to one minute.

    For CSE-800

  3. While holding the reset button, reconnect the ClickShare’s power supply.
  4. Hold the reset button until the red-white flash of the power button flashes white.


Last updated Jun 14 2022

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