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Where can I check the status of my SmartCare activation?

Numer artykułu: [9541]

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The status of your SmartCare activation can be found at these following places:

  1. The warranty widget on the Barco website .
  2. The ClickShare web configurator .

 

1. Using the warranty widget on the Barco website.

  1. Browse to https://www.barco.com/en/support.
  2. Scroll down until you see the warranty widget.
  3. Enter the serial number of your ClickShare Base Unit.
  4. When you see a valid Service contract end date SmartCare contract is activated on this Base Unit.

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2. Using the ClickShare web configurator.

  1. Browse to the web configurator of the Base Unit (how to: see KB 2324).
  2. Navigate to System > XMS (on Base Units with firmware version prior to 2.6, navigate to Wi-Fi & Network > Services > XMS Cloud Integration).
  3. There, you will find the SmartCare status of the Base Unit.
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The Base Unit will check the Barco SmartCare system on daily basis until it received a confirmation of the SmartCare activation.

Note that this requires that the Base Unit is connected to the internet (at least for 1-2 days).

Właściwości

Ostatnia aktualizacja 5 mar 2024