Ultimate peace of mind
Ultimate peace of mind
Your customer’s visualization solution was a big investment and that’s why it deserves the best possible treatment. With our EssentialCare service pack, we offer maintenance and support services to help you solve issues faster, so you can live up to your customer expectations.
EssentialCare is designed to help you maximize the uptime of your customer’s mission-critical systems while keeping support and maintenance costs under control.
Peace of mind with long term support
Speed up response time to maximize end-user’s system uptime
Increase service revenue and keep costs under control
For the critical operations applications that require permanent attention and premium support, EssentialCare can be upgraded to EssentialCare Pro with the optional Pro pack. The “Pro” upgrade is the perfect choice when you want to rely on Barco expertise to fully support your customer.
|24/7 HELPDESK||FIRST LINE SUPPORT|
|Barco expert helpdesk available around the clock to support you or the end-user.||End-users’ calls can be forwarded directly to Barco’s expert helpdesk|
|PREVENTIVE MAINTENANCE||ON-SITE ASSISTANCE|
|One visit per year by a Barco Customer Service Engineer who will check and maintain your equipment to sustain the best performance.||In the unfortunate event that something would fail anyway and cannot be remotely fixed, a Barco Service engineer will be on-site by the next business day.|
Video wall Management Suite is Barco’s cloud-based connection platform that allows integrators to view critical information from their entire installed base of video walls from a central location. The user-friendly platform is accessible from any device with internet access, whether it’s a laptop, tablet or mobile phone.
The Video wall Management Suite data can be easily combined with the users’ own tools and process. The state-of-the-art security system ensures complete data protection, thanks to the encrypted communication.
Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative
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