EssentialCare maintenance and support services for LED
EssentialCare maintenance and support services for LED
EssentialCare benefits | |
General | |
Duration | XT-Q, XT-E, TP-Q and TP-E: 5 years XT, XT-HB: 7 years TP:10 years |
Support services | |
E-portal access | Yes |
Helpdesk access | Barco partner/integrator |
Helpdesk availability | Business hours (priority handling) |
Parts Coverage | |
Service model | Advance swap |
Shipment SLA | Next business day express shipment |
Batch compatible LED modules | Yes |
Onsite spare LED modules | Yes |
Spare LED modules during installation | Yes |
Software | |
Application software updates | Yes |
Firmware updates | Yes |
Video wall Management Suite | Monitor (TruePix only) |
Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative