How to Download Logs from ClickShare Hub devices

Collecting logs from a ClickShare Hub device is essential for diagnosing issues or sharing data with support teams. This guide outlines the standard methods to retrieve these logs.

Method 1: Via ClickShare Configurator of Hub

You can download the logs from the ClickShare Configurator:

1. Open the ClickShare Configurator (browse to https://<ip of ClickShare Hub>).
2. Select Download Logs.
3. Save the logs locally and attach them to the case while reporting the issue to the Barco support team.

Note this feature requires Firmware 04.02.00 or higher

Method 2: Remote Management via Teams Admin Center (TAC)

If the device is enrolled in Teams Admin Center:

1. Go to Teams Admin Center.
2. Navigate to Devices > Teams Rooms on Android.
3. Select the device from the list.
4. Use available options to collect logs remotely (if supported).
5. Logs may be sent to Microsoft or downloaded depending on configuration.

🔗 See also Collect Android Teams device logs - Microsoft Teams | Microsoft Learn 

Tips!
- Ensure logs are collected before rebooting or resetting the device.
- Include timestamps, issue descriptions, reproduction steps / videos when sharing logs with Barco support.