11.2 Desktop App logging

About logs

Logs provide additional context and information about the ClickShare system at the point of failure. This can be used by the service team to diagnose potential problems with the ClickShare or the configuration. It is recommended to share logs whenever a service ticket is created.

Prerequisites

The Desktop App must be closed before the logging mode can be activated. For more information, see “Quit”.

How to enable

  1. Start the Desktop App while depressing the ‘shift’ key.

    The Desktop App starts in debug level and a notice pops up.

  2. Copy or save the folder location (reference 1) from the pop-up.

    Image 11–3
    1
    Logs folder path
    *
    Close button
  3. Recreate the issue, bug or problem.

  4. Create a .zip file of all files in the folder location (reference 1, Image 11–3).

    Tip: By default, the folder location is located at %localappdata%/Barco/ClickShare App (Windows) or ~/Library/Application Support/Barco/ClickShare Launcher/ (MacOS).
  5. Create a support ticket on the Barco support page (https://www.barco.com/en/support) with the zipped folder attached.