About logs

Logs provide additional context and information about the ClickShare system at the point of failure. This can be used by the service team to diagnose potential problems with the ClickShare or the configuration. It is recommended to share logs whenever a service ticket is created.

Prerequisites

The Desktop App must be installed and closed before the logging mode can be activated. For more information, see “Quit”.

How to enable

1. Open the terminal with administrator rights.

2. Change the root folder using the following command:

   • For Windows, cd C:\Program Files (x86)\Barco\ClickShare Extension Pack\Launcher
   • For MacOS, cd /Applications/ClickShare\ Launcher.app/Contents/MacOS/

3. Enable logging of the launcher using the following command:

   • For Windows, clicksharelauncher.exe -enablelogging
   • For MacOS, ./clicksharelauncher -enablelogging
4. Recreate the issue, bug or problem.

5. Create a .zip file of all files in the folder location:

   • For Windows, %localappdata%/Barco/ClickShare Launcher
   • For MacOS, ~/Library/Application Support/Barco/ClickShare Launcher/
6. Create a support ticket on the Barco support page (https://www.barco.com/en/support) with the zipped folder attached.