XMS network errors are complex to track and solve. There is a function in Chrome that will assist the User and provide a "debug" log for service and developers to analyze and perhaps, solve the issue.
Open XMS URL (xms.cloud.barco.com) and follow these guidelines, attach the file generated to the ticket (HAR).
To save network and console events in Google Chrome using F12, you must use the Developer Tools to export them as a HAR (HTTP Archive) file.
A HAR file is a log of all network requests and responses made by your browser while you record. This is a crucial file for troubleshooting, as it captures the entire network session.
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Open Developer Tools: Press
F12on your keyboard or go to the Chrome menu (the three vertical dots in the top-right), select More Tools, and then Developer Tools. -
Go to the Network tab: Click the Network tab in the Developer Tools panel.
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Start recording: Make sure the record button (a red circle in the top-left of the Network tab) is active. If it is grey, click it once.
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Preserve logs: Check the Preserve log box. This prevents the log from clearing when you navigate to other pages or reload the current one.
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Clear existing logs (optional): Click the "Clear" button (a crossed-out circle) to remove any previous activity and start with a clean log.
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Reproduce the issue: Perform the actions on the page that cause the event you want to capture.
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Export the HAR file: Once you have reproduced the event, right-click anywhere on the list of network requests and select Save all as HAR with content.
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Save the file: Give the file a name and save it to your computer.
