Problem
I got a notification on the QAWeb Server that an internal issue happened. I have no idea what it is and how I can solve it.
This is how it looks on the QAWeb Server:
Root cause
Any software action or event can cause issues. Typically these issues are quite cryptic and are therefore translated by the software developer into something more readable. However, it is impossible to identify and translate all issues which can happen with software. An internal issue is a software issue that has not been translated into a readable troubleshooting/explanation. For most internal issues, however, there is typically a clue in the issue details which can help you identify a root cause and a solution.
Internal issue detail
Even though each internal issue looks the same in the Issues and Actions overview, each of these issues contains more detailed information about what caused the problem. If you click the 'View issue' button to open the issue description, you will find the issue detail on the next page. Below is an example:
Look below to find out if your issue description is in the table. You can click through to the corresponding article which explains how to solve the issue.
List of Internal Issues:
The table below lists several Internal Issues which have been identified. Each issue has a link to the corresponding knowledge base article which explains how you can solve the issue and avoid it happening again in the future.
| Internal issue description | Knowledgebase article |
|---|---|
|
Failed to have a correct patch while measuring! We advise you to retry the same action and to take care that the patch around the I-Guard is not disturbed by other applications. | [KB7880] |
|
An unexpected error occurred while executing the action on the client:
Unknown format for installation date: 30/08õ
(Note: The '30/08õ' is an example. This can be a different string as well)
| [KB8004] |
| Error calling SetColor16 | [KB7848] |
| An unexpected error occurred while handling the action result on the server | [KB8006] |
How to solve an internal issue:
Because each internal issue has a different root cause, the solutions are different as well. Click through to the corresponding articles in the table above to find out a solution for your specific issue.
My issue is not on this list. What should I do?
Our customer service department is happy to help you find a solution to your problem. You can find our contact information here:
Please make sure to always provide the following data to us when you log a ticket:
- QAWeb Agent log files (C:\Program Files\Barco\QAWebAgent\qaweb-agent-logs.zip)
- A BarcoMed SelfExam report. Find out how you can make this report here: [KB7635]
