Issue:
Occasionally the 4K HDMI™ output display looks scrambled (see picture below), after a reboot of the Base Unit the image may look fine again.
Solution:
This symptom is only observed on the 4K HDMI outputs in combination with usage of non 360-degree bond shielding HDMI cables supporting the HDMI 2.0 specification.
Using the proper HDMI cables or lowering the output resolution will fix this symptom, see KB4297 for details.
- Questions techniques
- Autorisation de retour de matériel (RMA)
- Suivi de statut des demandes de service en attente
- Commandes de consommables et pièces de rechange
