Issues Affecting Teams Meeting Room Devices
| Issue | Description | Workaround |
|---|---|---|
| On rare display configuration, sometimes one of the HDMI™ connectors of the ClickShare Hub Pro has no output after waking up from standby. | Sometimes one of the HDMI™ connectors on the ClickShare Hub Pro has no output after waking up from standby, and this is both in Eco and Deep Standby mode. | Manually wake up the ClickShare Hub using the standby button. [See also KB15767]. |
| On rare display configuration, sometimes the HDMI™2 output of the ClickShare Hub Pro does not come out standby when waking up the ClickShare Hub by pressing the standby button. | When both the ClickShare Hub Pro and the connected displays are in Standby mode (Eco), waking up ClickShare Hub Pro from standby does not wake up the HDMI™2 display and it remains blank and shows no content. | Manually wake up the HDMI™ display (e.g. using it's remote control). [See also KB15768] |
| Narrator option is not feature complete. | The Narrator accessibility option in the Configuration Wizard and the Settings App is currently not feature complete. | We advise not to enable the "Narrator" accessibility option. [See also KB15742]. |
| HDMI™2 wallpaper not correctly displayed. | Wallpaper on HDMI™2 shows wrong resolution when connected with Jupiter Pana 34 display. | No workaround is available at this moment. |
| Text in the meeting chat seems too large and the words are split on different rows. | The text in the chat is too large when 1080p monitor is connected to HDMI™2 and 4K monitor is connected on HDMI™1. | Connecting the 4K monitor over the HDMI™2 port and the 1080p monitor over the HDMI™1 port solves this issue. |
| Camera stream briefly shows a solid green image when starting BYOD mode on some peripheral and device combinations | On some peripheral and device combinations, the camera stream may briefly display a solid green image for approximately 5 seconds when starting BYOD mode. The issue is not consistently reproducible across all peripherals or environments |
No workaround is available for now |
| Pressing the Microphone Mute button on the Sennheiser Remote Control can trigger unintended touch interactions on the ClickShare Control Panel, e.g. bring up the keyboard on the ClickShare Control Panel | While in a call, pressing the Microphone Mute button on the Sennheiser Remote Control may generate unintended touch input on the ClickShare Control Panel. As a result, UI elements such as the on-screen keyboard may unexpectedly appear. |
Hide the keyboard on the ClickShare Control Panel. |
| Video flickering issue on 720p | Room camera video sometimes flickers in UC&C applications when operating at 720p resolution |
No workaround is available for now. |
| ClickShare Hub device doesn't detect the Logitech Rally camera. | In rare cases, when the ClickShare Hub has been running idle for a longer period of time, the connection to the Logitech Rally Camera may be lost | Reboot the ClickShare Hub |
| Audio output volume changes made through the ClickShare Control Panel or a connected peripheral Bluetooth remote control are not synchronized, resulting in different volume levels being applied on the ClickShare Hub and the connected peripheral. | Audio volume adjustments performed on either the ClickShare Control Panel or a Poly Bluetooth remote control are not reflected across both devices, causing volume levels to become unsynchronized. Affected device: Poly Studio V12, Poly Studio X Series Gen1 and Gen2 | Manually adjust the audio volume either on the ClickShare Control Panel or using the Poly Bluetooth remote control to match the volume level set on the other device. |
| Dual display setup - Unexpected display behavior after resolution change. | In a dual-display setup, changing the resolution of either HDMI™-1 or HDMI™-2 through the ClickShare Control Panel can cause the HDMI™-2 display to behave unexpectedly, such as switching to an incorrect resolution, showing a black screen, or displaying the desktop wallpaper instead of the expected extended display. | No workaround is currently available |
| Dual display setup - HDMI™-2 display scaling changes each time the resolution on HDMI™-1 display is modified. | Changing the resolution of HDMI™-1 through the ClickShare Control Panel can cause the HDMI™-2 display scaling to change every time. This happens due to HDMI-2 display delayed refresh of the display configuration after resolution changes | No workaround is currently available |
| Dual display setup - ClickShare Hub does not enter ECO standby or Deep Standby when CEC-enabled TV on HDMI™-2 is powered off. | When the HDMI™-2 TV is powered off while the ClickShare Hub remains active, the ClickShare Control Panel displays the wallpaper and the HDMI™-1 output shows the MTR wallpaper. | The issue will be resolved in ClickShare Hub firmware version 04.05 release. |
| Dual display setup - ClickShare Hub fails to wake from ECO standby after a timeout. Only with Samsung monitors. | The ClickShare Hub device failed to wake up from ECO standby due to a timeout, regardless of attempts through PIR motion detection or pressing the device power button. The behavior was inconsistent across connected displays and the touch panel, with all three screens, two screens, or only one screen remaining black instead of resuming normal operation | Power cycle the Hub. The issue will be resolved in ClickShare Hub firmware version 04.05 release |
| Modifying language in the ClickShare Hub device settings system page redirects to the default MTR login page. | Changing the language setting on the ClickShare Hub settings page may cause the page to close unexpectedly and redirect the user to the default Microsoft Teams Rooms (MTR) sign-in page. | No workaround is currently available |
| Content is shifted to the left, resulting in a black border on the right side of the display when sharing content at an ultrawide resolution of 5120×2160. | When sharing content at 5120×2160 resolution, the image may appear shifted to the left with black borders on the screen. The issue occurs only during content sharing. The wallpaper displays correctly when no content is being shared, and other tested resolutions do not show this issue. | Avoid using the 5120×2160 resolution for content sharing. |
| ClickShare Hub: Numeric input is not working in provisioning with Narrator turned on. | Numeric input may not function during the provisioning process when Narrator is enabled, preventing users from entering numbers | No workaround is currently available |
| ClickShare Hub enters an infinite reboot loop after a firmware downgrade (4.04 to 4.03) - MTR does not support. | The ClickShare Hub continues to cycle between "You're all done. Hang on while we get things ready for you" and restarting teams. | Hard factory reset ClickShare Hub - KB15633 (Method2) |
| ClickShare Control Panel screen unexpectedly switches to its settings page during MTR call. | This happens because the Settings page is open when a MTR call is initiated from the laptop. After a few minutes, while the MTR call is in progress, the Control Panel's GUI automatically switches to the settings page. | Exit the Setting page on the ClickShare Control Panel before you initiate an MTR call. |
| Dual display setup - MTR extended screen icon resolution becomes incorrect, especially at lower resolutions, and content is missing at 1280x720 resolution. | After changing the HDMI™-2 resolution or setting HDMI™-2 to a low resolution and then adjusting the HDMI™-1 resolution, the MTR extended screen icon resolution is occasionally incorrect. This issue tends to occur more frequently at lower resolutions. Additionally, at the low resolution of 1280x720, part of the content is missing. The current text displays “Join your meeting with,” but it should be “Join your meeting with this room". | Reboot the ClickShare Hub |
Known Limitations
| Feature availability | Description |
|---|---|
| App-based sharing | Always connect via the ClickShare 5th Gen Button to share the content. More advanced sharing options could be performed via ClickShare App, but it is not supported for the user to connect to ClickShare Hub directly via the App without connecting the Button |
| Wireless conferencing, App-based conferencing | Wireless conferencing (BYOD) is available when using the ClickShare 5th gen Button. Wireless conferencing using only the ClickShare Desktop App is not yet supported. |
| AirPlay, Google Cast, Miracast | The 3rd party BYOD protocols are not yet supported at this moment. |
| Annotation | Annotation is not yet supported. |
| Dual content sharing | ClickShare Hub only supports single content sharing at this moment. Side-by-side sharing is not yet available. When ClickShare Hub Pro is connecting with dual displays, extended display (setup on the left-hand side) will show the participants (gallery), and the main display (setup on the right-hand side) will show the content shared in the meeting. |
| Dual touch display support | Only 1 touch display can be supported via ClickShare Hub. The touch display is reported as main display and should be installed on the right-hand side. |
| White boarding using touch displays | White boarding using a touch display is not supported. |
| HDMI™ / USB hot plug is not supported | You must power cycle your ClickShare Hub after hot plugging a HDMI™ or USB device to the ClickShare Hub |
| High Contrast mode | "High Contrast" mode is not consistent and sometimes difficult to read. |
| Wired authentication 802.1x | Wired authentication 802.1x is currently not supported on the ClickShare Hub. |
| Multi camera support when directly connected to Hub | Switching between different video cameras in a Teams call currently not supported when directly connected to the Hub |
General Issues Affecting Teams Meeting Room Devices
For general issues and limitation with Microsoft Teams on Android devices, contact the dedicated Microsoft site for support:
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