To troubleshoot flickering issues or image artifact with your screen when using a ClickShare Base Unit for sharing, follow these steps:
- Check HDMI™ Connection:
- Ensure HDMI™ cables are securely connected at both ends.
- If using extenders, try bypassing them
- Check HDMI™ Port:
- Verify the HDMI™ port on your screen is not faulty.
- Try using a different HDMI™ input on the screen.
- Use High-Quality HDMI Cable:
- Use a short, high-quality HDMI™ cable that supports up to 4K@60Hz.
- Test with Another Screen:
- Connect another screen to see if the issue persists.
- Disable Special Features:
- Check if the HDMI™ input has ARC (Audio Return Channel), MHL (Mobile High-Definition Link), or STB (Set Top Box) enabled.
- Try disabling these to see if it has an impact on the flicker or make sure to disable them (consult the screen manual).
Note: If you're an end user and encounter difficulty performing specific troubleshooting tips provided here, please contact your ClickShare admin with details of the issue, including reference to KB2956, for the necessary assistance.
