Upgrade to EssentialCare Pro
For the critical operations applications that require permanent attention and premium support, EssentialCare can be upgraded to EssentialCare Pro with the optional Pro pack. The “Pro” upgrade is the perfect choice when you want to rely on Barco expertise to fully support your customer.
| FIRST LINE SUPPORT
|Barco expert helpdesk available around the clock to support you or the end-user.
|End-users’ calls can be forwarded directly to Barco’s expert helpdesk
|One visit per year by a Barco Customer Service Engineer who will check and maintain your equipment to sustain the best performance.
|In the unfortunate event that something would fail anyway and cannot be remotely fixed, a Barco Service engineer will be on-site by the next business day.