For ClickShare devices with firmware version 2.18 or above, the device-token based device registration has been replaced by a QR code-based registration and the registration link in the ClickShare Configurator.
ClickShare devices can now be registered (and onboarded in XMS Cloud) in the following ways:
- QR code scanning: how-to, see KB15557
- Clicking Registration link in ClickShare Configurator: how-to, see KB10810
For ClickShare Base Units with firmware version 2.17 or below, the device token is available on the System > XMS page in the ClickShare Configurator of the Base Unit.
Make sure that the ClickShare Base Unit is connected to the internet (and XMS Cloud) to be able to see the device token.
In case the device token is shown as "Retrieving" on the System > XMS page in the ClickShare Configurator, please consult KB4704 for the troubleshooting tips.
Related Articles
- How to Register ClickShare Devices (C/CB/CX) in XMS Cloud?
- Registering ClickShare (C/CX/CB Series) devices to XMS Cloud via QR code scan
- How to Register a ClickShare Device (C/CB/CX) in XMS Cloud Using the Registration Link on the Configuration Wizard?
- How to register multiple ClickShare Conference Devices at once?
