How to Perform a Factory Reset on the ClickShare Hub

A factory reset can help resolve persistent issues or prepare a ClickShare Hub device for redeployment. This process restores the device to its original out-of-box state, removing all user data, configurations, and updates.

Before You Begin

• Backup any necessary data (e.g., logs or configuration files).
• Disconnect from the network if you want to prevent automatic updates or provisioning during reset.
• Prepare re-installation credentials: You will need a valid Microsoft Teams Room license & password if you intend to immediately re-install the unit.

Method 1: Reset using the local access on the ClickShare Control Panel

1. Access the Settings Menu:
   • From the Teams Rooms interface, tap the gear icon.
   • Go to Device Settings.
   • Go to Admin settings and enter the admin password if prompted.
2. Navigate to System Settings:
   • Once logged in to the admin settings go to Troubleshooting and Diagnosis.
3. Initiate Factory Reset:
   • Select complete a full factory reset select Factory reset in the Reset options section at the bottom.
   • Confirm the action by pressing the Red highlighted Reset button at the bottom of the Reset options section.

   

Method 2: Hardware Button Reset

If the device is unresponsive or locked:

1. Disconnect power
   • Power off the device and unplug the power cable from the device.
2. Locate and press the reset button
   • Use a small paperclip to press and hold the reset button (reference 1).

     

   Tip: The reset button is located approximately 1 cm deep inside the housing. Ensure the paperclip is long enough to reach the button.
3. Power On while holding the button
   • While continuing to press the reset button, reconnect the power cable to the device.
4. Wait for confirmation
   • Keep holding the reset button until the spinning circle appears on the ClickShare Control Panel.
5. Release and reboot
   • Release the reset button.
   • The device will automatically reboot.

Post-Reset Steps

After the reset:

• Reconnect to the network.
• Reconfigure regional settings (language, time zone).
• Sign in with the Teams resource account.
• Apply any required updates or provisioning profiles.

Video Tutorial

Watch the video below for step-by-step instructions to factory reset the ClickShare Hub device to its default settings for troubleshooting or reconfiguration.

Troubleshooting

• If the reset fails, try using a different method.
• Ensure the device has sufficient power and is not overheating.