This certification Partner Induction program provides an introduction to the Barco Service organization, the role of the 1st Line support provider and the basic skills required to support Barco Healthcare's Diagnostic imaging systems.
Description
Topics specifically include all basic service information regarding Barco's HC products including an overview of the Diagnostic, Clinical & Surgical displays portfolio.
Additionally the basic tools and processes will be explained, like how to use myBarco and the eSupport portal, the Intuitive workflow tools and colour matching.
All modules must be completed together with the assessment in order to achieve certification
This is a self paced program, which should be completed within 4 weeks from starting the program
For the video or document based items, you need to mark them as completed yourself once done. For the E-learning & Classroom based learnings, these will be marked as complete automatically once you have completed them.
There may be a mix of optional & mandatory modules. Optional modules are offered as additional interesting information for 'inspiration'.
You will see your progress as you complete the different items.
In case you have already taken one of the formalized learning items (e-Learning/Classroom) in the last year, they will be marked as already completed; you will not have to redo them!
Target Audience
Barco Employees, Barco Partners
Targeted Roles: Installation and Service engineers, Maintenance engineers, solution architects, Field Service engineers, Support engineers, Help desk employees, Service coordinator, Pre-sales engineers, Repair technicians, Escalation engineers, ..
Prerequisites
In case you have already taken one of the formalized learning items (e-Learning/Classroom) in the last year, they will be marked as already completed; you will not have to redo them!
Objective
Upon full completion of this program, you will have an understanding of Barco’s expectations with regard to the Partners’ support role and the requirements for providing support for Barco’s healthcare products.
