This article assists in troubleshooting the following error message that may appear on your laptop screen when sharing via the ClickShare Button or the ClickShare Desktop App:
Unable to share. No display detectedUnable to share
Examples: Error message
ClickShare Hub Core & Hub Pro
All ClickShare models
ClickShare CS(E)-series running firmware 1.9.0 or earlier
In case this error message visibility, please check the display connected to your ClickShare device for specific indications or prompts. Based on what is shown on the display, follow the corresponding troubleshooting steps below.
Troubleshooting
| What's displayed | Recommended action |
|---|---|
| Black screen | Ensure the cable between the ClickShare device and the display is properly connected and not damaged. |
| ClickShare wallpaper1 | Re-pair the ClickShare Button (how-to: see KB5924). |
1 Not applicable to ClickShare Hub Core & Hub Pro.
Note: For additional black screen troubleshooting while sharing content with ClickShare, refer to KB10187.
Contact ClickShare Administrator
If you're an end user and encounter difficulty performing specific troubleshooting tips provided here, please contact your ClickShare admin with details of the issue, including reference to KB5342, for the necessary assistance.
Related Articles
- ClickShare device LED is blinking red or breathing white, and no image is displayed on the screen
- The screen I'm sharing on with my ClickShare Base Unit is flickering
- 4K HDMI™ output sometimes looks scrambled after ClickShare Base Unit reboot
- Troubleshooting black screen issues when sharing content with ClickShare
