ClickShare Button disconnects when plugging the HDMI™ cable to the display or rebooting the display

Artikelnummer: [6212]

Expected behaviour with Clickshare models CX-30, CX-20, C-5 and C-10, the Button Client app will need to reconnect when changing the display screen resolution or restarting the display screen.

For any other issues related to Button disconnecting, please refer to the following KB articles:

KB5431: ClickShare Buttons are not able to connect to the Base Unit or are being disconnected during sharing sessions.
KB4349: Troubleshooting tips for the ClickShare Button not connecting to Base Unit when plugging it into a laptop

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Laatst bijgewerkt 6 jan 2026

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