Multiple certification levels
There are five certification levels within the sales and technology learning tracks. A general description of each certification level is listed below.
Sales track
Barco Certified Sales Professional
Program
- Who is Barco
- Vertical market overview
- Technology overview
- Product portfolio & features
- Differentiators and value proposition
- What to ask customers
- Competitive overview
- Use of confi gurators
- Barco website & tools
- Professional services
Training format
Classroom, virtual & online courses
Barco Certified Sales Expert *
Program
- In-depth Barco product overview
- Turn-key solutions
- Integration of products & solutions in customer environment
- Customer cases
- Solution quotation
- Escalation flow mechanism
- Basic demonstrations
Training format
Classroom, on-site & online courses
* To apply for the Expert program, a Professional certificate is required.
Technology track
Barco Certified Operator
Program
- Skilled Operator technical understanding
- Operator level equipment handling
- Operator permitted troubleshooting
- Operator permitted maintenance
- Operator level servicing
- Problem description & reporting
- First-line support flow (phone/mail/service portal)
Training format
Online courses & virtual classroom
Barco Certified Specialist
Program
- Broad technical understanding
- (Assistance to) Installation & re-installation
- Configuration & re-configuration
- Basic troubleshooting
- Basic maintenance
- Basic servicing
- Collecting log files & basic analysis
- Escalation flow (service portal)
Training format
Classroom, on-site & online courses
Barco Certified Expert *
Program
- In-depth technical understanding
- Installation & re-installation
- Configuration & re-configuration
- Tips & tricks
- Advanced troubleshooting
- Advanced maintenance
- Advanced servicing
- Collecting log files & in-depth analysis
- Escalation flow (interacting with R&D)
Training format
Classroom, on-site & online courses
* To apply for the Expert program, a Specialist certificate is required.