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weConnect - How to solve screen sharing problems

Artikelnummer: [2752] - Legacy-Code: [7798]

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Problem

Possible cause

Solution

No WiFi connection

  • Wrong WiFi network
  • Cannot access network
  • Check if you have selected the correct WiFi network
  • Confirm that the network password is correct

No connection to the cloud application

  • Wrong address
  • Incompatible browser
  • No Internet connection
  • Check that the supplied URL for the cloud application is entered correctly in the address bar. Ensure that you are using an HTML5 capable browser
  • If your institute uses a proxy server, enter its information in the network settings of the device you are using
  • Contact others to check if the Internet connection is interrupted

Cannot log in to the interface

  • Wrong e-mail or password.
  • User is not registered
  • Re-check the supplied log-in data.
  • Ask whether you have been added as a user to the system. If active approval is required, ensure that this has been given

MirrorOp cannot connect

  • Hostname or code is incorrect
  • Verify that the hostname and code shown on the display to which you wish to connect are entered correctly in the MirrorOp app

No audio from MirrorOp source

  • Audio is muted
  • Audio mirroring is not possible on Android
  • Check MirrorOp preferences to see if the audio is muted. Check audio settings in Windows making sure that the correct MirrorOp driver is selected

Erratic operation of MirrorOp

  • Hotkey interference
  • Change hotkey controls in MirrorOp preferences

Cannot share via Google Chrome on MacOS

  • Privacy & Security policy
  • Allow screen recording to Google Chrome in
    System Preferences > Screen Recording > Privacy

Eigenschaften

Zuletzt aktualisiert 14.06.2022