For those rare occasions when you encounter issues with our wireless conferencing solution, we have launched SmartCare, a service package that provides your company with budget predictability, swift hardware replacement and expert support from both Barco and our partners for up to 5 years.
SmartCare is a service package included in the purchase of each ClickShare Conference unit. Smartcare can be claimed when the unit is registered to Barco or added via the central management solution.
Activate your SmartCare package for your ClickShare Conference unit at any time within 6 months of your purchase by adding your unit to the XMS Cloud platform. You can access the XMS Cloud via the device’s web configurator.
If the SmartCare package is not activated, a standard warranty of 1 year will apply.
With the XMS Cloud you can access, update, configure and troubleshoot your install base centrally and remotely. And have access to the insights & analytics capabilities.
