Unable to use the touchback feature in the paint app shared via ClickShare

Article number: [6054]

Applicable to

Issue:

When using ClickShare to share the application-specific content from paint.
When using touch to select the paintbrush menu the selection for the brush is not visible from the touchscreen and the touch stops working. You need to close the brush menu from the connected source for the touch to recover its functionality.

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The problem is not visible when you do a standard full-screen sharing.
It was noticed on ClickShare Conference firmware versions 2.11 and 2.12.

Workaround:

Use the standard full-screen sharing to enable the full functionality of paint over the touchscreen.

Properties

Last updated Oct 10, 2023