When using the HDMI input on the CX-50 in standby mode, the HDMI input is not visible on the screen - Barco

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When using the HDMI input on the CX-50 in standby mode, the HDMI input is not visible on the screen

Article number: [4797] - Legacy code: [11516]

Applicable to

ClickShare CX-50

Issue:

On the CX-50, using the HDMI™ input after the Base Unit goes into standby results in the HDMI™ input not appearing on the screen.

This issue is only noticed with the ClickShare CX-50 Base Unit.

Solution:

Upgrading your ClickShare Base Unit to firmware version 2.13 or higher will fix this issue.

Properties

Last updated Apr 19, 2024

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Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.

Get support

Create a support case

Technical questions
Return Material Authorization (RMA)
Status tracking of pending service requests
Consumable and spare parts orders

Create a case Create a Cinema case Help

Phone support

Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.

Get support