Frequently asked questions
For the participating EMEA countries, only Barco Gold, Silver and Authorized partners who are part of the Connect! Program, qualify for this Program. For the United States & Canada, only Barco distributors qualify for this Program. Claims by non-authorized parties will not be accepted.
You can trade in the:
Barco ClickShare - CSM-1, CSC-1, CSE-200, CSE-200+, CSE-800
Barco wePresent - WiPG-1000, WiPG1600W, WiCS-2100
BenQ Insta Show - WDC10, WDC10C, WDC20
Crestron - Airmedia 2.0 & Airmedia 3.0
HRT Huddle - Hub One, Hub One+
Kramer VIA - Collage, Collage 2, Connect PRO, Connect PLUS, GO
Mersive - Solstice pod Gen 2 & 3
ScreenBeam - 1100
Vivitek - NovoEnterprise, NovoCast, NovoPro
Klick & Show
Other devices do not qualify for this program.
The Trade in Program will run until 31/12/2021 until further notice. This means you will be able to register new claims until this date.
No, the Trade in Program only applies to sales made in Belgium, The Netherlands, Germany, Switzerland, Luxemburg, Austria, France, UK, Ireland, Denmark, Sweden, Norway, Finland, United States & Canada. It will be impossible to file a claim for sales made outside these countries.
As soon as a new unit under the Trade in conditions is sold. We will accept your claim within 30 calendar days after the purchase of a new ClickShare by the end-customer.
To complete your registration, you will need:
- The serial numbers of the old and newly sold devices.
- Distributor contact data (for US & Canada).
- Reseller contact data.
- End-customer’s company and contact data.
- A digital proof of purchase (for EMEA)
Yes, you will receive e-mails throughout every step of the process. Please also check your junk mailbox as some of the e-mails might be considered as spam.
The serial number can be found on the back of the ClickShare base unit, not on the buttons.
You will be asked to upload a copy of your invoice or PO while you are going through the online claim process. Please have this ready/saved to your computer prior to claiming.
In this case we would gladly assist you with the registration. Please contact us via email on firstname.lastname@example.org for EMEA participating countries or email@example.com for US & Canada.
We cannot accept your claim if this is introduced more than 30 days after purchased by the end customer.
As soon as your claim is validated, the contact person for the indicated pick-up address will receive an e-mail with the pick-up date of the Trade in Products and instructions on how to package and prepare the return units. If the proposed pick-up date is not convenient, please contact us or our logistics partner to arrange a new pick-up date.
Yes. Track and trace data will be provided by our logistics partner upon confirmation of the pick-up.
Our support team will reach out to you via email or phone to notify you of any issues with your claim validation, and will inform you of the different options at your disposal.
We will deposit the amount to your bank account/give you a credit note within 30 days from the date of receipt of the old device by the recycler. An e-mail is sent out to notify you of the date of validation and instructions on how to receive your payment. Please allow up to 5 extra days in the event of bank transfer delays.
If there were issues with one of your claims, this can delay the process several days. If you have any questions regarding the settlement, don’t hesitate to reach out the contact form or via email on firstname.lastname@example.org for EMEA and or email@example.com for US & Canada.
No, you receive the Trade in Cash Back Bonus/Trade in Value in exchange for selling a new ClickShare unit and taking back the old unit from the field.
You can package the Trade in Product in its original packaging if available or in a packaging of
similar dimensions. You need to include the base unit, the PSU, all buttons and if available all
accessories (antennas, manuals, etc).
Note that you are responsible for proper packaging in a manner to ensure transport safety and to avoid damage and the cost thereof.
The units must be packed ready for shipment and need to be packed on pallets if weight exceeds 30 kg. Do not forget to include the return slip on the outside of the packaging, so that it is clearly visible. You will receive this slip upon validation of your claim.
The old, traded-in devices are sent to a recycler to be dismantled. The scrap material will be reused.
Barco Channel Operations team will follow up on the ongoing claims and keep the distributor updated. If for example the distributor has sent a March SOR and the trade in claim is still ongoing for that month, he doesn’t need to track them, meaning that in the next SOR report, for example, April SOR, he only needs to add the April claims without the ongoing March claims. Once the ongoing claims are processed and closed, the invoice is paid in that month.
Make sure that the reseller creates a document where the end user guarantees him that he is going to get the old devices back and signs it.