ClickShare button disconnects because of Windows Power Option settings.

[KB4982]

This article applies to the following products:

When the USB selective suspend setting of Windows is enabled, your ClickShare Button will disconnect when your pc goes to standby or sleep mode. To change these settings, please follow these steps:

  • Open the Windows Power Options by going to Control Panel
    or right clicking the battery icon.
  • Go to Advanced power settings.
  • Make sure  "USB selective suspend setting" is disabled.

Properties

[KB4982]

Last updated Mar 23 2020

Was this information helpful?