Audio stops when plugging in the ClickShare button

[KB7697]

This article applies to the following products:

When playing audio from a laptop and connecting a ClickShare Button, the audio stops working. The reason is that the Button contains a USB speaker device (when audio is enabled in the Base Unit).

If you have set the ClickShare speaker as default in the past, the computer will remember what your setting was in the past. The ClickShare speaker becomes the default speaker again upon connecting the ClickShare Button to your laptop.

When you start sharing, the audio will be passed to the Base Unit and played on the speaker connected to the Base Unit.

Properties

[KB7697]

Last updated Jan 30 2020

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