EssentialCare for control rooms

EssentialCare for control rooms

Ultimate peace of mind

EssentialCare for control rooms

Ultimate peace of mind

  • Expert support
  • Long product lifetime guaranteed
  • Shorter response time
  • Operational cost predictability

Upgrade to EssentialCare Pro

Upgrade to EssentialCare Pro

For the critical operations applications that require permanent attention and premium support, EssentialCare can be upgraded to EssentialCare Pro with the optional Pro pack. The “Pro” upgrade is the perfect choice when you want to rely on Barco expertise to fully support your customer.

24/7 HELPDESK FIRST LINE SUPPORT
Barco expert helpdesk available around the clock to support you or the end-user.End-users’ calls can be forwarded directly to Barco’s expert helpdesk
PREVENTIVE MAINTENANCEON-SITE ASSISTANCE
One visit per year by a Barco Customer Service Engineer who will check and maintain your equipment to sustain the best performance.In the unfortunate event that something would fail anyway and cannot be remotely fixed, a Barco Service engineer will be on-site by the next business day.

 

Your reputation is our priority

Your customer’s visualization solution was a big investment and that’s why it deserves the best possible treatment. With our EssentialCare service pack, we offer maintenance and support services to help you solve issues faster, so you can live up to your customer expectations.

EssentialCare is designed to help you maximize the uptime of your customer’s mission-critical systems while keeping support and maintenance costs under control.


Meet EssentialCare 

  • Support duration – up to 5 years and longer for RPC or LED video walls
  • Support services
    • e-portal to log incidents and access our extensive knowledge base
    • Priority business hour helpdesk

Meet EssentialCare for Hardware

  • Hardware coverage
    • Advance swap service
    • Express shipment
    • Firmware updates (for the display portfolio)

Meet EssentialCare for Software

  • Software coverage
    • Updates, bug fixes, security patches
    • HW/SW compatibility guarantee
    • Barco CTRL's coverage is managed by a support license


Your benefits

Peace of mind with long term support

  • Up to 5 years support available on all products
  • Up to 10 years support available for rear projection cubes or LED TruePix
  • Direct support from Barco service engineers
  • Increased success rate of first intervention

Speed up response time to maximize end-user’s system uptime

  • Issue priority handling with 1-hour response time
  • Full-time access to self-help web portal
  • Advance swap and express shipment of replacement parts
  • Firmware and software always up to date to perform at best

Increase service revenue and keep costs under control

  • Reduce spare parts inventory costs
  • Upgrade systems cost-effectively
  • Avoid non-budgeted support and maintenance costs
  • Easy parts return process


Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative

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