Creating a dump file using Task Manager for troubleshooting App crashes and hangs

Article number: [2669] - Legacy code: [8033]

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What is a dump file?

A dump file is a snapshot of an application at the point in time the dump is taken. It shows what was executing, what modules are loaded, and if saved with heap, contains a snapshot of what was in the application’s memory at that point in time. 

Why and when to generate a dump file?

Dumps files are not only useful for crashes but also capturing a dump of an application that is hanging. A Barco Support Engineer may request a customer, or initiate through a remote session, to collect a dump file for any Barco or Third Party Software using the following procedure.

To create a dump using Task Manager:

  1. Open the “Windows Task Manager”
  2. Select the “Processes” tab
  3. Right click the process you wish to take a dump of
  4. Select “Create Dump File”
  5. A dialog box will appear with the location of the saved dump (The file location can be selected and then copied and pasted).

After you have collected these files, please send them to the appropriate Barco Support team for debugging.

You can also set up your workstation to automatically create dump files by following the setup:

Enable memory dump setting:

You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.

To enable memory dump setting, follow these steps:

  1. In Control Panel, select System and Security > System.

  2. Select Advanced system settings, and then select the Advanced tab.

  3. In the Startup and Recovery area, select Settings.

  4. Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information.

  5. Restart the computer.


You can change the dump file path by edit the Dump file field. In other words, you can change the path from %SystemRoot%\Memory.dmp to point to a local drive that has enough disk space, such as E:\Memory.dmp.


Last updated Jun 14, 2022