Mute-Sync not working after waking System up from network standby via Gen 4.0 button plug

Article number: [9038]

Symptom:

Mute-sync is not working in both directions
No speakerphone HID endpoint is active on the button

Cause:

Put CX-50 Gen2 to network standby.
Wait until CX-50 Gen2 has switched off the fans and standby is fully engaged.
Plug Gen 4.0 Button into laptop, wait for room speakerphone to be available.
Start test call.

Solution:
Upgrading to ClickShare Base Unit firmware 02.17 (or higher) fixes this issue.

Observed when connecting the CX-50 Gen2 with speakerphone that supports mute-sync.

Properties

Last updated Sep 4, 2025

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