Check these prerequisites below for basic troubleshooting

1. Make sure that outbound traffic is allowed on port 443 (HTTPS) via the IP addresses 137.117.187.172 and 137.117.177.94. Either by whitelisting or by using a service user which can pass through the firewall to these IP addresses (verify with IT if the user under which the QAWeb Relay service is running has the proper access rights to access the Internet; by default: Local System Account)
2. Make sure that no other web services are running (before installing QAWeb Relay, browse to http://localhost. You should see a 'page not found' message from your browser. Any other message such as an Apache or IIS message indicates that a web server is running.
3. Please make sure that port 80 and 443 are open (between the QAWeb Agent and QAWeb Relay)
4. Please make sure that in the Windows Services of the Relay machine, the services QAWebRelayRelay and QAWebRelayAnimator are running

Do you receive an error message during the installation of QAWeb Relay?

Several root causes can trigger error messages during the installation:

• If this is a reinstallation of the QAWeb Relay, make sure to enter both the Relay Code and Relay GUID in the installer when asked. Information on where to find the Relay Code and Relay GUID: [KB7929]
• If you receive a message 'Program had an internal error', then this may be the root cause: [KB7526]

Should you not succeed in installing the QAWeb Relay software after checking all of the above, then please log a ticket with our customer service department. Please make sure to send a screenshot of the error message you get as well as the following file: c:\relayinstaller.txt