Info: Is the QAWeb Enterprise Agent connected to an online Organization, please ignore the steps provided in this article as the Barco Customer Service Team is able to collect Agent log files from the QAWeb Enterprise Server. However, if the Agent is NOT connected to an online Organization, please follow the described procedure.
Procedure:
- Go to C:\ProgramData\Barco\QAWeb\logs
- Perform a right-click and .zip the complete log files
- Attach it to the service ticket on the Barco E-Support Customer Portal (KB6024)
Advanced Settings:
By default, the QAWeb Enterprise Logfile level is set to "Info". Depending on the encountered problem, the "Debug" log level including Display communication logs might be required by the Customer Service Team to identify the issue.
Change Log File Settings:
The Log File settings are stored in C:\ProgramFiles\Barco\QAWeb\Configurator.exe
Navigate through the QAWeb Enterprise Configurator and change, only per request of the Barco Customer Service Team, the log file settings before collecting them.
