What's the expected behavior of Wired RoomDock on the ClickShare CB Pro?

The expected behavior of Wired RoomDock on the ClickShare CB Pro depends on the cable connection, the USB Type used and laptop support of DP alt. mode.

Using a direct connection

1. Connect USB Type-C port on laptop to Type-C (DP Input) port on the CB Pro.
   • The laptop can access the ClickShare camera/microphone/speaker from the CB Pro.
   • If laptop supports DP alt. mode (and cable supports DP alt mode¹), laptop can also output content to CB Pro as extension display (exclusive mode).
     • Other Button or App users can no longer wireless share video/audio to the CB Pro (existing sharing sessions will be interrupted).
     • Once the laptop user disables the extension display, other Button or App users can continue to wireless share video/audio to the CB Pro.
   • If laptop does not support DP alt. mode (or cable does not support DP alt mode¹), the laptop cannot output the laptop content to the CB Pro thru USB.
     • Other Button or App users can continue to wireless share video/audio to the CB Pro.
2. (USBA support was removed from 2.20 onwards) Connect USB Type-A port on laptop to Type-C (DP Input) port on the CB Pro.
   • The laptop can access the ClickShare camera/microphone/speaker from the CB Pro.
   • The laptop cannot output the laptop content to the CB Pro thru USB as DP alt. mode is not supported in this configuration.
   • Other Button or App users can continue to wireless share video/audio to the CB Pro.

Using the Barco HDMI™-in to Type-C converter kit (R9861581)² 

1. Connect USB Type-C port on laptop to Type-C female port on the converter kit, then connect Type-C male port of the converter kit to Type-C (DP Input) port on CB Pro.
   • The laptop can access the ClickShare camera/microphone/speaker from the CB Pro.
   • The laptop can also output content to CB Pro as extension display (exclusive mode).
   • Other Button or App users can no longer wireless share video/audio to the CB Pro (existing sharing sessions will be interrupted).
2. Connect USB Type-C port & HDMI port on laptop to female ports on the converter kit, then connect Type-C male port of the converter kit to Type-C (DP Input) port on CB Pro.
   • The laptop can access the ClickShare camera/microphone/speaker from the CB Pro.
   • The laptop can also output content to CB Pro as extension display (exclusive mode).
   • Other Button or App users can no longer wireless share video/audio to the CB Pro (existing sharing sessions will be interrupted).
   • Display artifacts may occur when using a USB-C connection together with HDMI due to bandwidth limitations. If this happens, connect the device using a USB-A port and a USB 2.0 cable (identified by a black or white insert inside the USB-A connector) while keeping the HDMI connection. This reduces USB bandwidth usage and typically resolves the issue.

¹ For more information about the cable type used with Wired RoomDock, see, KB6726.

² For more information on the Barco HDMI™-in to Type-C converter kit, see KB7199.