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Audio distortion on CX-50 with Poly Studio X50, X30 and G7500

Article number: [4600] - Legacy code: [12323]

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Issue:

When using Poly Studio X50 with ClickShare Conference CX-50, we've noticed that audio distortion occurs during a call.

After 15 to 20 minutes, audio distortion can occur. Stopping and restarting audio playback (leaving and re-entering the call) resolves the issue. 

This issue is seen on CX-50 firmware version 2.10 and Poly Studio X50 firmware version 3.7.0 but also in earlier versions of the firmware.

Solution:

This issue has been fixed in Poly 3.10 firmware.

 

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Last updated May 8, 2026

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