ClickShare Base Units can be identified by their model's name, which can be found in several places: (1.) label attached to the packaging box, (2.) on the Base Unit Status page in the ClickShare Configurator, (3.) in the About menu of the ClickShare App, and (4.) on the Base Unit page within the XMS Cloud GUI. Note that the latter three options require the ClickShare Base Unit to be powered on and connected to the network to view the model's name.
Note: If you're an end user and encounter difficulty performing specific actions provided here, please contact your ClickShare admin with details of the issue, including reference to KB2865, for the necessary assistance.
Note: To get a quick overview of the physical appearance of your ClickShare devices, please click here.
1. Physical inspection
The quickest and easiest way is to search for the model's name mentioned on the label attached to the packaging box in which the ClickShare Base Unit came. For example, the model's name is ClickShare CX-30 as shown in the image below:
Alternatively, search for the part number or serial number mentioned on the label attached to the bottom of the Base Unit or to the packaging box and then using that part number or serial number on the Barco website you can view the corresponding model name (how-to, click here).
A part number consists of alphanumeric characters, i.e. a combination of numbers and letters (for example: R9861513CN), while a serial number consists only of numbers (for example: 1862380648).
Label on the Base Unit bottom |
Label on the Base Unit packaging box |
2. ClickShare Configurator
Login to the ClickShare Configurator (how to: see KB 2324) of your Base Unit and navigate to System > Base Unit Status to the view the model's name of your Base Unit. For example, the model's name is CX-30 as shown in the image below:
Note: Base Unit part number and serial number visible on this page can also be used to view the Base Unit model name (how-to, click here).
3. ClickShare App
Connect to your Base Unit by either plugging in the ClickShare Button on your laptop or using the ClickShare Desktop App (how to: see KB 2607) and then open the About menu in the app to view the Base Unit model name. For example, the model's name is CX-30 as shown in the images below:
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ClickShare Button Client App | ClickShare Desktop App |
Note: Base Unit serial number visible here can be used to view the Base Unit model name (how-to, click here). |
4. XMS Cloud
Login to your XMS Cloud (how to: see KB 2534), navigate to the Manage > Baseunits page and then click on the ⚙ icon of your Base Unit to open its Manage Baseunit page. The model name of your Base Unit (for example C-10) can be viewed as shown in the image below:
Note: Base Unit part number and serial number visible on this page can also be used to view the Base Unit model name (how-to, click here).
Viewing ClickShare model's name using part number or serial number
Visit to https://www.barco.com/en/support, navigate to the Product support section (for using part number) or Warranty section (for using serial number) and then enter the part number or serial number in the product search bar. The model's name (for example ClickShare CX-30) can be viewed as shown in the image below:
Using part number |
Using serial number |
ClickShare Base Unit physical appearance overview
To view more images, please visit the product webpage for your ClickShare device on Barco’s website.
CB-series | |
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CB Pro | CB Core |
CX-series | |||
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![]() | ![]() | ![]() | ![]() |
CX-20 | CX-30 | CX-50 | CX-50 |
C-series | |
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C-5 | C-10 |
CS(E)-series | ||||
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CS-100 Huddle | CS-100 | CSE-200 | CSE-200+ | CSE-800 |
CSM-1 and CSC-1 | |
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CSM-1 | CSC-1 |
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- Where can I find the documentation (user manual, installation manual...) for the ClickShare Base Unit