How to identify your ClickShare Base Unit model

Article number: [2865] - Legacy code: [7507]

Applicable to

ClickShare Base Units can be identified by their model's name, which can be found in several places: (1.) label attached to the packaging box, (2.) on the Base Unit Status page in the ClickShare Configurator, (3.) in the About menu of the ClickShare App, and (4.) on the Base Unit page within the XMS Cloud GUI.  Note that the latter three options require the ClickShare Base Unit to be powered on and connected to the network to view the model's name.

Note: If you're an end user and encounter difficulty performing specific actions provided here, please contact your ClickShare admin with details of the issue, including reference to KB2865, for the necessary assistance.

Note:
To get a quick overview of the physical appearance of your ClickShare devices, please click here.

1. Physical inspection

The quickest and easiest way is to search for the model's name mentioned on the label attached to the packaging box in which the ClickShare Base Unit came. For example, the model's name is ClickShare CX-30 as shown in the image below:

kb2865_pro_name_box.jpg

Alternatively, search for the part number or serial number mentioned on the label attached to the bottom of the Base Unit or to the packaging box and then using that part number or serial number on the Barco website you can view the corresponding model name (how-to, click here). 
A part number consists of alphanumeric characters, i.e. a combination of numbers and letters (for example: R9861513CN), while a serial number consists only of numbers (for example: 1862380648).

kb2865_pro_part_serial_number_base_unit.jpg

Label on the Base Unit bottom

kb2865_part_serial_number_box.jpg

Label on the Base Unit packaging box

2. ClickShare Configurator

Login to the ClickShare Configurator (how to: see KB 2324) of your Base Unit and navigate to System > Base Unit Status to the view the model's name of your Base Unit. For example, the model's name is CX-30 as shown in the image below: 

kb2865_webui_model_name.jpg

Note: Base Unit part number and serial number visible on this page can also be used to view the Base Unit model name (how-to, click here).

3. ClickShare App

Connect to your Base Unit by either plugging in the ClickShare Button on your laptop or using the ClickShare Desktop App (how to: see KB 2607) and then open the About menu in the app to view the Base Unit model name. For example, the model's name is CX-30 as shown in the images below:

kb2865_button_client_app_model_name.pngkb2865_desktop_app_model_name.png
ClickShare Button Client AppClickShare Desktop App
Note: Base Unit serial number visible here can be used to view the Base Unit model name (how-to, click here).

4. XMS Cloud

Login to your XMS Cloud (how to: see KB 2534), navigate to the Manage > Baseunits page and then click on the icon of your Base Unit to open its Manage Baseunit page. The model name of your Base Unit (for example C-10) can be viewed as shown in the image below: 

kb2865_xms_cloud_model_name.png

Note: Base Unit part number and serial number visible on this page can also be used to view the Base Unit model name (how-to, click here).

Viewing ClickShare model's name using part number or serial number

Visit to https://www.barco.com/en/support, navigate to the Product support section (for using part number) or Warranty section (for using serial number) and then enter the part number or serial number in the product search bar. The model's name (for example ClickShare CX-30) can be viewed as shown in the image below:

kb2865_pro_part_number_model_name.png

Using part number

kb2865_pro_serial_number_model_name.png

Using serial number

ClickShare Base Unit physical appearance overview

To view more images, please visit the product webpage for your ClickShare device on Barco’s website.

CB-series


kb9359_cbpro.png


kb9359_cbcore.png

CB ProCB Core

 

CX-series

kb9359_cx20.jpgkb9359_cx30.jpgkb9359_cx50.jpgkb9359_cx50g2.jpg
CX-20CX-30CX-50CX-50

 

C-series

c5top.png

kb9359_c10.png

C-5C-10

 

CS(E)-series

kb9359_cs100.png

kb9359_cs100.jpg

kb9359_cse200.png

kb9359_cse200p.png

kb9359_cse800.png

CS-100 HuddleCS-100CSE-200CSE-200+CSE-800

 

CSM-1 and CSC-1

kb9359_csm.png

kb9359_csc.png

CSM-1CSC-1

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    Last updated Jan 2, 2025