Why does the white light (the LED ring) keep flashing on the ClickShare Button?

Article number: [5469] - Legacy code: [KB1269]

This article applies to the following products:


The LED ring on your ClickShare Button indicates the current status of the Button. When it is blinking white it indicates that the Button is trying to connect to the ClickShare Base Unit WIFI or Corporate Wi-Fi, or that you still need to run the application from the ClickShare drive.


Please be aware there is an outdated hardware version of the ClickShare Button in circulation, which is no longer compatible with recent firmware versions 1.8. For more information, see ClickShare Button not pairing.

The outdated version (Gen1) Button will no longer work with the existing CS or CSE Base Unit models, see First generation Buttons will no longer work with the current CS(E) ClickShare models after installation of the 1.8 firmware.

Troubleshooting white light flashing

When the ClickShare Button flashes white:

  • Activate the Button by starting the application on the ClickShare Drive.
    • Windows:

    • macOS:

  • After activation, the LED ring on your ClickShare Button should stop flashing.
    If the Button is still blinking white it indicates that the Button is still trying to connect.
    If it does not stop flashing, please re-pair the ClickShare Button with the Base Unit, see How to pair ClickShare Buttons.
  • If the ClickShare Button still doesn't connect after re-pairing please check the firmware version of the Base Unit or contact your local IT to do this. Make sure you run the latest firmware on the Base Unit and Button.

    For CS/CSE series, CX-series, and C-series.

    If after the firmware update and Button re-pair, the Button LED keeps blinking and the app is toggling between preparing and idle, then do the following: Disable all BYOD services on Base Unit and reboot the Base Unit. For more information, see ClickShare Buttons cannot connect to Base Unit - Base Unit unresponsive and needs to be rebooted.

  • If still failing or hardware failure is suspected and your device is still under warranty, please contact your point of sale who can help you get a warranty replacement.


Last updated Jan 11 2023

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