The ClickShare models CS-100, CS-100 Huddle, CSE-200, CSE-200+, CSE-800 are End of Life as from 31st December 2021 onwards.
These ClickShare models will be available until out of stock and they will still be supported with the necessary firmware updates throughout the product lifetime until the end of software support date.
Service and repair demand will be covered according to Barco EOL policy, until the End-of-Service date, as indicated below, or until the end of an existing maintenance contract.
| End of Life | 31-12-2021 |
| End of Software Support | 31-12-2024 |
| End of Service | 31-12-2026 |
Important! For those units with an extended warranty or EssentialCare, or for general warranty terms, the End of Service date is December 2024. No more extended warranty or EssentialCare can be sold that extend beyond 31 December 2024!
What does this mean for Partners?
- Barco will keep on providing technical support until the End of Service date and firmware updates until End of Software support date
- You can still offer your customers EssentialCare throughout the standard warranty period of 3 years but not beyond
- The Button R9861500D01 and R9861500D01C - should still be used with the CS(E)-range but is also End Of Life 31st of December 2021. Sufficient service stock is foreseen
- In case of a hardware failure, a replacement will be offered. In case the original model is not available anymore, a functional replacement will be foreseen. For the CSE-800 a sufficient service stock is available to cover the EOS period
CS(E)-range Functional replacement CS-100H C-5 CS-100 C-5 + 1 Button CSE-200 C-10 Gen2 (B2 variant) CSE-200+ CX-50 CSE-800 Sufficient service stock available
What does this mean for End-Customers?
- Our Helpdesk keeps on supporting the CS(E)-range throughout the product lifetime. This includes the CS-100, CS-100 Huddle, CSE-200, CSE-200+ and CSE-800
- Barco delivers the best efforts to support the CS(E)-range throughout the product lifetime with firmware updates
- Customers can still purchase EssentialCare throughout the standard warranty period of 3 years.
- The Button R9861500D01 and R9861500D01C - should still be used with the CS(E)-range but is also End Of Life 31st of December 2021. Sufficient service stock is foreseen
- In case of a hardware failure, a replacement will be offered. In case the original model is not available anymore, a functional replacement will be foreseen
