Why should you preferably unlink displays that are not physically connected to your workstation?
If a display is physically disconnected—or simply powered off—the QAWeb Enterprise agent detects that it is no longer present and marks it as disabled (greyed out) in the Web Client. However, as long as this display remains linked, QAWeb Enterprise will continue assigning calibration and QA tasks to it.
Because disconnected displays cannot execute these tasks, they will eventually accumulate Pending, Due, or Outdated statuses. This leads to misleading QA results and forces unnecessary investigations.
QAWeb Enterprise intentionally does not remove displays automatically to avoid accidental data loss during temporary connection or detection issues. Therefore, when a display is permanently removed from a workstation, administrators must unlink it in QAWeb Enterprise. This is the only way the system can distinguish intended removals from actual technical problems.
How to unlink displays?
From QAWeb Enterprise Server:
- Please login with your credentials and password
- Go to QA --> Workstations --> select your workstation
Every monitor that has been in communication with QAWeb Enterprise Agent, will be listed in the "Components" tab. The monitors that are not physically connected are greyed out and can be unlinked as shown below:
Once the displays are unlinked, a notification will be visible next to the "Tasks and Settings" tab.
Sync the policies between QAWeb Enterprise Server and QAWeb Enterprise Agent (via the dedicated button in the GUI of the Agent)
See step e) in the KB article "in QAWeb Enterprise, my QA Status is set to "not-compliant" or "Pending", what can I do?
