Base Unit not waking up properly from deep standby mode via HDMI plug event

Article number: [3722] - Legacy code: [8293]

Applicable to

This issue is noticed with ClickShare Base Unit models: CSE-200+ and CX-50.

The Base Unit wakes up via the HDMI™ cable plug event only if it is set to ECO mode. When the Base Unit is set into Deep Standby mode, it does not wake via HDMI cable plug event.

Pressing the power button or setting the Base Unit to ECO mode is the recommended workaround.

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Last updated Apr 22, 2024