Barco search

    myBarco notifications

    Unread

    Read

    You don't have any notifications.

    Barco search

      myBarco notifications

      Unread

      Read

      You don't have any notifications.
      Products
      Solutions
      Back

      Products & solutions

      Products
      1. Medical displays
        Back

        Products & solutions

        Medical displays
        1. All-in-one displays
        2. Breast imaging displays
        3. Clinical review displays
        4. Custom medical displays
        5. Dental displays
        6. Digital pathology displays
        7. Healthcare software
        8. Medical display controllers
        9. Radiology displays
        10. Surgical displays
      2. Digital operating room
        Back

        Products & solutions

        Digital operating room
        1. Medical device management
        2. Surgical collaboration
      3. Services
        Back

        Products & solutions

        Services
        1. Enterprise services
        2. Entertainment services
        3. Healthcare services
      4. ClickShare
        Back

        Products & solutions

        ClickShare
        1. Room systems
        2. Video bars
        3. Wireless conferencing
        4. Wireless presentation
      5. Projectors
        Back

        Products & solutions

        Projectors
        1. Installation projectors
        2. Rental projectors
        3. Simulation projectors
      6. Image processing
        Back

        Products & solutions

        Image processing
        1. All-in-one switchers
        2. Event master
        3. Screen management
      7. Cinema systems
        Back

        Products & solutions

        Cinema systems
        1. Cinema projectors
        2. Residential projectors
        3. Laser light upgrade
        4. Media servers & audio
      8. Video walls
        Back

        Products & solutions

        Video walls
        1. Controllers
        2. LCD video walls
        3. LED video walls
        4. Rear-projection video walls
      9. Control room software
        Back

        Products & solutions

        Control room software
        1. Barco CTRL
        2. TransForm N
      Solutions
        1. 3D visualization
        2. Cinema
        3. Control rooms
        4. Live events
        5. Medical imaging & workflows
        6. Meeting rooms
        7. Projection mapping
        8. Residential
        9. Simulation & training solutions
        10. Television studio
        11. Themed entertainment
        12. Workplace
      Back

      Inspiration

        1. News & Insights
        2. Customer stories
        3. Events
        4. Barco Inside
      Back

      Contact

        1. Where to buy
        2. Office locator
        3. Contact us
      Back

      Support

        1. Support
        2. Knowledge base
        3. Training & certification
      Back

      About Barco

        1. Barco 90 years
        2. This is Barco
        3. Leadership
        4. Investor relations
        5. Jobs
        6. Press releases
        7. Sustainability
        8. Worldwide offices
        9. Trust center
        10. Corporate governance
        11. Experience Center
        12. Patents
        13. Brand resources
      Back

      Partners

        1. Resellers & system integrators
        2. Alliance partners
        3. Consultants
        4. Suppliers
        5. Why become a partner?

      Need to perform XMS Cloud onboard again even though device was successfully onboarded offline

      Article number: [15777]

      Applicable to

      Symptom

      • Onboard the ClickShare Hub offline by scanning the QR on the device before it's connected to the internet.
      • Power on the ClickShare Hub, connect it to the internet and complete the ClickShare configuration wizard.
      • You need to onboard the ClickShare Hub again in XMS Cloud in the ClickShare configurator wizard.

      Impact

      • ClickShare Hubs with revisions prior to 4 are impacted "out of the box". 

      Solution

      • This is fixed in ClickShare Hub firmware V04.02.00.

      Properties

      Last updated Dec 19, 2025

      No solution found?
      Phone support

      Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.