ClickShare Hub Pro does not wake up when HDMI™ 2 display wakes up from Standby mode

Article number: [15767]

Applicable to

Issue

In certain display configurations, the ClickShare Hub Pro fails to wake up from Standby (Eco) mode after the HDMI™ 2 display wakes up from Standby mode.

Cause

The display’s CEC control does not trigger the Hub Pro to wake up from Standby mode.

Workaround

Manually wake up the Hub Pro by either:

Using the ClickShare Control Panel, or
Pressing the Standby button on the Hub device

Properties

Last updated Sep 7, 2026

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