HDMI™ 2 content displays only in one-quarter of the screen after lowering resolution and rebooting or waking from deep standby

Article number: [15707]

Issue

When the HDMI™ 2 resolution is lowered and the ClickShare Hub Pro reboots or wakes from deep standby, HDMI™ 2 content appears only on one-quarter of the screen instead of in full screen.

Solution

Upgrading your ClickShare Hub Pro to firmware version 4.3 or higher will fix this issue.

If upgrading is not immediately possible, adjust HDMI™ 2 output resolution to 3840 × 2160 as a workaround for this case.

Properties

Last updated Apr 23, 2026

No solution found?

Create a support case

Technical questions
Return Material Authorization (RMA)
Status tracking of pending service requests
Consumable and spare parts orders

Phone support

Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.