Symptom:
- The Base Unit only displays the Barco logo on the connected display.
- Rebooting the device does not provide a solution.
- The Base Unit is in some cases not reachable over the Wi-Fi connection.
- The Base Unit remains reachable over the LAN connection.
Affected Devices:
This affects the Base Units of the ClickShare Present (CS, CSE and C) and ClickShare Conference (CX) series that:
- have BYOD services enabled (Airplay, Googlecast, Miracast)
- are running an older firmware version
Solution:
Updating the Base Unit to the Firmware version in below table solves this.
| Models | Firmware |
| CS-100, CSE-200, CSE-800 | V01.12 |
| C-5, C-10, CX-20, CX-30, CX-50 (Gen 1 and Gen 2) | V02.23 |
| CB Core, CB Pro | Not affected |
For the installations where an update to the Firmware version is not allowed, you can use the following workaround:
- Login to the WebUI of the Base Unit over the LAN connection
- Disable all BYOD services (AirPlay, Google Cast, Miracast)
- Reboot the Base Unit
If you have any questions or need further assistance, please don't hesitate to contact our support team.
