Scope
This issue affects the following display models when using DisplayPort over USB‑C:
- MDRC‑8132 MKII
- MDNC‑8132 MKII
Symptom
When connecting the display to a workstation or laptop using the supplied USB‑C cable, the screen remains black and no image is shown.
In some cases, the display goes into standby mode after a few seconds.
In some cases, the display goes into standby mode after a few seconds.
Root cause
Out of the box, the product is configured to use DisplayPort IN 1 (Preset 1).
If the display is connected via any other input (including USB‑C/DP Alt Mode), it will not automatically switch to the active source.
If the display is connected via any other input (including USB‑C/DP Alt Mode), it will not automatically switch to the active source.
Solution
Manually select the correct input preset via the On‑Screen Display (OSD) menu.
Detailed steps can be found in the user guide linked to this knowledge base article.
Detailed steps can be found in the user guide linked to this knowledge base article.
Info! Please always use the USB-C cable supplied with the product. For more information why this is important, you can check out this knowledge base article: Why It's Crucial to Use the Supplied USB-C Cable with Your Display
