Which ClickShare Base Unit is compatible with which ClickShare Button?

Article number: [3998] - Legacy code: [6454]

Applicable to

The tables below provides an overview of which ClickShare Base Unit model is compatible with which ClickShare Button. It is advised to only use the Buttons that were delivered with the Base Unit. To identify the ClickShare Base Unit model you are using (info: see KB 2865).

Info!

ClickShare Buttons are categorized as Gen2 (R9861006D01), Gen3 (R9861500D01 and R9861500D01C), Gen4.0 (R9861600D01C and R9861600D01CUS) and Gen4.1 (CSBTN004). All of these buttons are USB 2.0 devices.
R9861500D01 and R9861500D01 are USB Type-A Buttons
R9861500D01C, R9861600D01C, R9861600D01CUS and CSBTN004 are USB Type-C Buttons.

To identify the Button model your are using, please see below.

 

CX-20/30/50 and C-5/10

Base UnitBase Unit modelButtonButton model
kb3998cx2030button.png

C 3010S:

C-5/10

CX-20/30

Model no:

R9861505xx, R9861511xx, R9861512xx, R9861513xx  
(xx stands for the region)

 

CX Button/C Button

Model no:

Gen 4.0:
R9861600D01C and R9861600D01CUS

Gen 4.1:
CSBTN004

kb3998cx2030button.png

C3010S:

C-5/10 Gen2

CX-20/30 Gen2

Model no:

R9861605xx
R9861611xxB1, R9861612xxB1, R9861613xxB2  
(xx stands for the region)

C 5010S:

CX-50

Model no:

R9861522xx
(xx stands for the region)

C5011S:

CX-50 Gen2

Model no:

R9861622xxB2
(xx stands for the region)

 

Info!

Gen 4.1 Button will only work in combination with Base Units running firmware version 2.12.0.12 or higher (info: see KB 5644)

 

CS-100(H), CSE-200(+) and CSE-800

Base UnitBase Unit modelButtonButton model
 

CS-100

Model no:

R9861510xx
(xx stands for the region)

 

CS Button/CSE Button

 

Model no:

Gen 3.0:
R9861500D01 and R9861500D01C

kb3998cs100hbutton.png

CS-100 Huddle

Model no:

R9861510xxx
(xxx stands for the region)

 

CSE-200

Model no:

R9861520xx
(xx stands for the region)

kb3998cse200phbutton.png

CSE-200+

Model no:

R9861521xx
(xx stands for the region)

CSE-800

Model no:

R9861580xx
(xx stands for the region)

 

CSC-1 and CSM-1

Base UnitBase Unit modelButtonButton model
 

CSM-1

Model no:

R9861008xx R9861017xx
(xx stands for the region)

 

CSC/CSM Button

 

Model no:

Gen 2.0:
R9861006D01

 

CSC-1

Model no:

R9861005xx
(xx stands for the region)

 

Info!

In the past, it was possible to use CSC/CSM Buttons with CS and CSE series Base Units and to use CS/CSE Buttons with CSC and CSM series Base Units. Since firmware 1.8, this is no longer possible as the CSC/CSM Button has reached the end of its life and has not been found to be secure enough to deliver the CS and CSE standards. This means they will no longer receive updates, meaning new functionalities will not be available and issues will not be solved and compatibility between these two generations has been disabled, meaning they can no longer be paired or used between generations.

 

Button's model number

The Gen2 and Gen3 Buttons look the same but can be distinguished by the model number on the back of the Button. The Gen4.0 and Gen 4.1 Buttons can be distinguished by both color and shape as well as the presence of the second "quick Button" at the top of the Button.

 

Button backsideButton model
 

CX Button/C Button

Model no:

R9861600D01C and

R9861600D01CUS

 

VID: 0600

PID: 00CE

CS Button/CSE Button

 

Model no:

R9861500D01 and

R9861500D01C 

 

VID: 0600

PID: 009f

CSM/CSC Button 

Model no:

R9861006D01

 

VID: 0600

PID: 0070

Properties

Last updated Aug 11, 2023