ClickShare Button not pairing

Article number: [4982] - Legacy code: [KB9639]

This article applies to the following products:

If your ClickShare Button fails to pair, this will be indicated by either of the following signals:

  • the LED of the Button is flashing red
  • a message "Pairing and update failed" is shown on the Base Unit screen
  • the Button update seems to take much longer than usual

In case any of the above signals are present, the following actions can help you troubleshoot the problem:

  1. When pairing the Button for the first time or after an update, the Button will update its own firmware. This can take a couple of minutes, please allow sufficient time. As long as no errors are reported, it might still be updating in the background (even if the progress bar does not advance). When this process takes more than 5 minutes, something might be wrong.
  2. If you are pairing Button using the Button Manager software check the following:

    Ensure Remote Pairing service is enabled in the Base Unit WebUI (WiFi & Network > Services). A password must be entered for the remote Button pairing, see ClickShare Button Manager - Connection failed.

    Make sure that ClickShare Desktop App is not running in the background. Quit the ClickShare Desktop App first and then pair the Button, see Button pairing via Button Manager fails when Desktop App is running.
  3. Not all Buttons work with every Base Unit. The ClickShare Base Units and Buttons can be categorized into three distinct families, and their Buttons will only work within that family.
    More information on compatibility between Base Units and Buttons can be found in Which ClickShare Base Unit is compatible with which ClickShare Button?. In case you purchased the wrong Button, please contact your point of sale.

  4. In case of hardware failure is suspected and your device is still under warranty, please contact your point of sale who can help you get a warranty replacement.
  5. In case none of the above holds true, please create a ticket with the Barco helpdesk.


Last updated Jan 06 2023

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