Troubleshooting SteadyColor™ Compliance Test Failures for MDNC-6121 Displays in MediCal QAWeb

Your MDNC-6121 display has been calibrated and still, it is failing the SteadyColor™ compliance test. There may be several reasons for that.

1. You are using an incompatible display controller
2. Your display controller drivers are outdated
3. You are not using a compatible QAWeb Agent version

1 You are using an incompatible display controller

SteadyColor™ calibration for the MDNC-6121 is only supported on MXRT-5600 and MXRT-7600 display controllers. If you are using older MXRT display controllers or 3rd party display controllers, this SteadyColor™ calibration is not available.

You can either use a compatible display controller or disable the Color Compliance Test in MediCal QAWeb. See the following article: [kb7974]

2 Your display controller drivers are outdated

Along with the requirements of the display controller, a minimum MXRT driver version of 10.143. Barco 2.0 is required. Consult the following article to find out where you can find the latest MXRT drivers: [KB4010].

3 You are not using a compatible QAWeb Agent version

Steadycolor™ calibration for the MDNC-6121 is only supported by the QAWeb Agent from a certain version onwards. When using older versions, MediCal QAWeb will only perform a regular DICOM calibration and therefore your display will not receive the appropriate color calibration which is recommended for this display.

Depending on the type of MDNC-6121 display, you will need the following QAWeb Agent versions:

• MDNC-6121 (part number K9300360A): QAWeb Agent 1.13.10 or higher
• MDNC-6121 NC (part number K9300361A): QAWeb Agent 1.13.17 or higher

Further reading:

• [KB6427] How to check the currently installed version of MediCal QAWeb Agent
• [KB6430] Where to find MediCal QAWeb Agent and Relay installation files