Our primary focus is to provide the best possible support for x86/x64-based versions of Windows and macOS, as they represent the vast majority of the market. That's why the ClickShare App, ClickShare Extension Pack, and ClickShare Windows driver are only being developed for x86/x64-based architectures. This means there's no official support for ARM-based devices like the Microsoft Surface Pro X or Apple Silicon (M-series) devices.
Apple Silicon (M-series) devices
On Apple Silicon (M-series) devices, the Rosetta 2 x86 emulator (Big Sur 11.2 and higher) enables the ClickShare App to be installed and used. Both content sharing and wireless conferencing work with the ClickShare Button.
If Rosetta 2 is not already installed, macOS will prompt the user to install it when the ClickShare App is launched for the first time.
Note: Ensure that the Rosetta 2 emulator is installed when prompted on Apple Silicon devices. For installation instructions, refer to the Run Intel-based apps using Rosetta section on Apple Support.
⚠️ Note – End of Rosetta Support
On Apple Silicon (M-series) devices, the current ClickShare Desktop App relies on Apple’s Rosetta 2 translation technology. Apple has announced that macOS 27 (Golden Gate) will be the final release providing full Rosetta 2 support, with Rosetta 2 no longer available for general use beginning with macOS 28. For more information, see: Apple end of Rosetta support and impact on the ClickShare App.
Microsoft Surface Pro X and other Windows ARM devices
On Microsoft Surface Pro X and other Windows ARM devices, you can use the x86 emulator engine for the ClickShare App. You do still require the ClickShare App to be installed in order to use the button as there is no dedicated ClickShare Windows driver for ARM.
Reporting issues on ARM-based devices
In case you are facing issues using ClickShare in combination with your ARM-based device, please submit a service ticket (how-to: KB6024) with following additional information in order to better understand the issue.
- Device brand and model
- Operating System version
- Detailed description of the issue(s) encountered
- Is there a specific reason why you are not able to use the emulator to run non-ARM-supported applications?
The Extended desktop feature relies on Virtual Display Driver. As this driver is not available for ARM-based platforms, the feature is not supported and is not officially available on ARM-based devices.
