Enabling macOS permissions for the ClickShare Desktop App

Overview

The ClickShare Desktop App requires specific macOS permissions to support screen sharing and touchback functionality.

If the required permissions are not enabled or are not correctly recognized by macOS, content sharing may fail, show a black screen, or remain blocked

Required permission

To use the ClickShare Desktop App correctly, ensure the following permissions are enabled:

• Screen Recording (also labeled Screen & System Audio Recording in newer macOS versions) → Required for sharing your screen
• Accessibility → Required for touchback features

Enabling permissions on macOS Ventura and later

1. Open System Settings.
2. Go to Privacy & Security.
3. Scroll to and select:
   • Screen & System Audio Recording (or Screen Recording)
   • Enable ClickShare
4. Return to Privacy & Security:
   • Select Accessibility
   • Enable ClickShare

Enabling permissions on macOS Catalina through Monterey

1. Open your System Preferences and go to Security & Privacy.
2. Select the tab Privacy.
3. In the left-hand menu, select Screen Recording or Screen & System Audio Recording.
4. Enable the checkbox next to ClickShare (required for screen sharing).
5. In the left-hand menu, select Accessibility.
6. Enable the checkbox next to ClickShare (required for Touchback).

 

Troubleshooting

If screen sharing does not work immediately after enabling the required permissions:

1. Quit the ClickShare Desktop App completely.
2. Open the macOS Screen Recording settings.
3. Disable the permission for ClickShare.
4. Re-enable the permission for ClickShare.
5. Verify that ClickShare appears in the Screen Recording permission list.
6. Restart the ClickShare Desktop App and try sharing again.

If touchback does not work:

1. Open the macOS Accessibility settings.
2. Disable the permission for ClickShare.
3. Re-enable the permission for ClickShare.
4. Restart the ClickShare Desktop App and try again.

If screen sharing still does not work after enabling the Screen Recording permission, including when:

• the permission cannot be enabled;
• the permission automatically reverts to Off; or
• the permission is enabled, but the ClickShare Desktop App does not recognize it;

refer to KB7993 for additional troubleshooting guidance. This article contains steps for resetting the macOS Screen Recording permission registration and reinstalling or re-authorizing the application

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